COVID-19: Latest Passenger Information

Terms and Conditions of Carriage Gatwick Hoppa/YPIJ

We have introduced new safety measures to help keep you and our people safe on board. We would ask you to read these in detail before you travel to keep all our passengers and people safe. Below are the measures we have taken to help keep you safe when you travel with us.

To protect you and our people
  • Hand Sanitiser is placed in the coach and everyone have to santise their hands while boarding the coach.
  • All the drivers will be provided with PPE and Protective desk screens.
  • Passengers are required to wear face coverings when in coach stations, at coach stops and when travelling on our coaches. It can prevent the wearer from transmitting the COVID-19 virus to others and may provide some protection to the wearer.
Social distancing
  • We have limited the number of seats on board to allow for social distancing. You can still book a seat on our website or you can
  • We have also removed some of our seats on our coaches to maintain social distancing where in you get more space to stretch out and have a comfortable journey.
  • Passengers are requested to maintain social distancing with the driver and other passengers where possible.
  • Please make sure you follow and co-operate the drivers instructions at all times as they are there to help keep you safe.
Measures taken to Protect Passengers
  • Enhanced cleaning systems are in place on our coaches, coach stations and customer service desks.
  • Customer touch points will all be cleaned regularly throughout the day.
  • Hand sanitisers have been installed at both the front and middle of every coach.

We will be monitoring the situation daily and as the situation evolves. Bus and Coach Operations will continue to engage with government and follow the guidance from public health bodies and local authorities. We will continue provide advice and updates to customers via our websites and social media pages.

For the latest guidance from the British Government, please visit:

For the latest NHS advice please visit

Gatwick Hoppa
Uxbridge Road,
UB34 0RW